[AlexDanger]

I also think you are undercharging for a very useful product.

The utility of what you are offering is significant. If I'm a 'cost conscious' startup and I need CSV upload functionality then I either write the functionality myself (30+ hours of dev time + ongoing maintenance?) or I use your service.

If the product works as advertised, you could charge $19/month for a basic plan and that will always be better value than 30+ hrs of time a developer will have to put into the CSV problem with all its annoying edge cases.

My suggestion is to modify the free plan such that users can upload 10k+ rows per upload, but only 20-30 times per month. Then your 'cost conscious' startup with only 5 customers can test your solution, know that it works for non-trivial amounts of data, and happily fork out $19/month when they hit 20+ customers a month and become less 'cost conscious'.

[spreadr]

Thank you for the feedback. It makes a lot of sense. This is a common advice received from a few folks here. We are sure to work on it.