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by oerpli 1869 days ago
I work at a company with enterprise support and still found their contact persons & support completely useless.

We had a few training and introduction sessions with their people and it usually ended with us tuning out/joking about their useless slides and presentations (with "inspiring" Jeff Bezos quotes and brags about the number of packages ordered on Amazon.com that have 0 relevance for anything our company would like from AWS) in a private channel.