[alymurray]

Typically students find us and use us on their own (no parental involvement). We don't market our site towards parents at all. The result is that most of the students using our site actually DO want to be there, and they are often very grateful for the help.

It's really common for students to thank their tutors at the end of the session and leave comments in the post-session feedback form saying how awesome the tutor was. Right now we're just sharing that feedback with the volunteers ad hoc, but we'd like to find a better system to share it regularly.

We're also planning to launch a volunteer favoriting feature for students later this year, which will increase the likelihood of students and volunteers who get along well having future sessions with each other. It's actually a commonly requested feature from both students and volunteers!

[idiotsecant]

That's good to hear that you've been marketing it in a way that discourages parents from using it as free babysitting, or worse, punishment! I hope that you can manage to keep it that way. Every source of free tutoring I've ever been involved with has quickly devolved into more or less free babysitting for the worst kind of parents.

I wonder if a 'karma' system is possible by which students and tutors could give positive feedback to one another and students could 'unlock' highly rated tutors and visa versa. As someone who has spent a fair amount of time tutoring students (when I was a student myself, admittedly) I can certainly say that tutoring an unappreciative student will quickly sour the experience for a lot of folks, even if the majority are appreciative.