[BugsJustFindMe]

> AWS support doesn't generally suck ... without good reason

I don't know what "generally" means here or what you're basing the claim on, but I'm with an organization that pays a lot of money to AWS and they regularly ghost us after giving a wrong or incomplete "works for me"-style answer.

[atmosx]

Same here. For 10k / month I would expect proper support and answers, instead we get access to an amazing "confidential newsletter" about 124344 projects we don't care about, problems we report are put on the 10-year plan and answers are usually links to documentation about the product per se.

I have no idea why we're paying.