[w0mbat]

Forgive me for stating the obvious, but if a problem gets reported more than once, you don't close ALL reports as duplicates and ignore the problem.

Whether the original security breach was the user's fault or not, Amazon Support dropped the ball here.

[tonfreed]

Yep, they have a habit of doing that. I had a Lambda timing out because of dropped network packets, they told me to up the timeout and closed the ticket without reading my description.