[plasma]

Ensure you’re paying for business support or the non-free one, and make a new case with a different title (don’t reopen existing ones) to try and get through.

[tonfreed]

Million times this. Free and developer tier support go straight to entry level drones in India, who will deal with it within Indian business hours.

Business and enterprise tier are 24 hours, and will be dealt with by more experienced technicians within an hour.

[csakon]

Great advice, thank you.