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by withinboredom 1873 days ago
> which is used as the second factor (you get a push notification, you have to unlock and accept the transaction).

This breaks more often than you'd think. I'm still locked out of Facebook on one device because I can't seem to receive the unlock notification and I'm terrified to reinstall Facebook on my phone and then be actually locked out. I'm not a fan of Facebook, but it's the only way to contact some of my friends/family these days via video.

I've also had similar issues with actual banks where the notification appeared and I accidentally tapped "decline" or even dismissed the notification by accident. I've also never received them (mostly with ~Transfer~Wise). Edit to add: I've also been too lazy to walk to the phone charger to press "accept" and just given up.

I think it's a pretty well known phenomenon in ecommerce that the more "clicks" you add to checkout, the less % of people that will make it to the end. I don't see this decreasing cart abandonment at all.

1 comments

Google, Duo, and Authy all seem to do fine even in low-data (1 bar non-lte 4g) scenarios, so that's probably a bank & facebook issue. They probably rely on the push notification to carry and push state to the user's device with no backup mechanism for when this fails.
Of those three, I've never had an issue -- and I pretty regularly wander around with 1 bar non-lte quality service.