[taylorfinley]

I've occasionally felt so wronged by a company, with so little avenue for recourse, that I would happily pay someone to impose costs on them. I thought of hiring my own call center employee to try to get the highest-paid support person on the line at said business and hold them there as long as possible. I thought of offering this as a service, since I know I'm not alone in feeling powerless against the mega corps with their mile long service agreements and binding arbitration... But that's not a business that does anything but waste resources and impose costs, so not something I'd actually be interested in starting. I've thought for a while now though that there is an opportunity for exactly what you describe, a professional phone support person. Done at scale you'd quickly learn what fees each service provider is willing to waive, what deals can be unlocked with the right magic words, and you could offer real value as a tech support consierge.