| It sounds like you have personal knowledge of Patreon. Would you share your thoughts on a few questions? 1. What are the most significant challenges and obstacles Patreon is facing? 2. What is your take on Jack Conte as a leader and CEO? For context, the comments on this post prompted that question: https://www.patreoncommunity.com/t/apply-for-jacks-creator-c... 3. Why are so many of the core tools on Patreon either broken, or stuck in the past, and why is Patreon so unresponsive to user feedback? Examples: -Patreon asks you to identify yourself, select whether you are a patron or creator, and solve a CAPTCHA in order to create a support ticket — even when you are logged in. -Patreon's implementation of 2FA doesn't allow for trusted devices, doesn't allow for hardware keys, and is the only service I use whose text message 2FA code is sent in a format that my iPhone can't recognize as a 2FA code and autofill. -Formatting of posts is awful. Off the top of my head, the options available are: bold, italics, hyperlink, quote, and 'bulleted list that will mess up your line spacing.' And you can't preview posts. -Notifications and messaging have been broken for years. -When I receive an email notification informing me that someone has commented on a post, it doesn't identify the post they have commented on and clicking the link in the email takes me to their comment only... so I still have no idea what post it's in response to. I also can't respond to their comment by responding to the email. -There is no comment threading. If someone comments on a post and I respond, there is no way for anyone to reply to that response. Hoping to hear an insider's perspective on this. Thank you. |