[vibhavsinha]

TeamViewer support has confirmed that they "transferred the case" to this agency since I didn't respond to their email.(Screenshot of their response in Twitter thread)

While they were doing this, their website portal showed no indication of any pending payment and let me purchase their business plan.

[nickthemagicman]

Nuts! That's shady! I hope you get it resolved or find another app that does what team viewer does.

Maybe one of these will suit your use case. https://alternativeto.net/software/teamviewer/?license=free