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by sdgasg 1871 days ago
> These are then immediately followed by a 1 star review along the lines of "This is the biggest piece of junk I've ever bought online. Will be returning to Amazon. DO NOT BUY!"

I really wish Amazon expose return rate for each product. That would be better indication of customer satisfaction.

Also I wish there was not such a stigma against returning products. That would be a good way to drive bad players out of business. A few times when I returned something I apologized too much but store employees said that I am doing them a favor by returning it because this is how they determine what to stop selling in their store and prevent shier people from buying junk products.

1 comments

I've spoken to Amazon sellers. They are forced to accept even the most ridiculous refund claims, because at the slightest smell of trouble, Amazon will ban their accounts. It's scary how their algorithms can literally ruin a persons livelihood.

I don't see why sellers should be worse off then buyers on Amazon, seeing as they're both customers.

There always will be certain percentage of people who will take advantage of return policies. I am sure at Amazon's scale, they can detect abusers easily. Most people hate to return stuff, and I think retailers take advantage of that, in general. That's why you see obvious lies in advertisements. Tesla's Autopilot mode? If society accepted returning defective or subpar products, then I doubt retailers will over-promise or sell subpar products.

Another option might be no returns at all. This way buyers will need to do their due diligence before buying and less likely to impulse purchase crap. Probably better for the society as a whole. Also things will be cheaper as retailers will not need to account for any returns.