[numpad0]

I think this class of issues partly comes from that sales people have much relaxed, politics focused cognition compared to engineers, and are in disregard of non-human entities. They don’t have distinction between MUST or SHALL or SHOULD, everything is MAY or at best RECOMMENDED, and everything you may say or do must be attributed to a person.

So when told there is this thing which must be done by sales that prevents machines doing what that affects customers, it’s interpreted as either an IT guy is making incomprehensibles or hypotheticals because machines cannot be subject of a sentence, and as an empty demand with no return because neither party gains credits from the conversation.

And we’ll end up in “I told you! You had to!” “Told you what? You didn’t say anything”.