[seem_2211]

Phoning for anything is my favorite thing. Absolutely I want to talk to customer service. No I don’t want this automated (especially when I’m trying to get myself a slightly better deal). And I hate phone trees with a passion, just get me the operator now.

[dsr_]

Phoning is my least favorite thing (well, except for in-person visits), but I also want a human on the other end of the line when I call. If I'm calling, it means I couldn't get the website to do the right thing for me.

[rocqua]

Agreed. I detest calling, and will do all the automated website things I can to avoid it. When I do call, gimme a human.