That was a fairly interesting article, thank you for linking it.
The parts about vendors having a great deal of insight into the networks is certainly true from my experience.
For example: I -- an outsourced software developer working for Ericsson here in Europe -- have insight into what software/hardware is deployed in Verizon and AT&T's networks in North America, as well as which of their nodes/radio units are having issues due to software/hardware problems.
Now Ericsson doesn't run and operate Verizon and AT&T's infrastructure, but Ericsson does have a great deal of insight into it via proactive log collection and similar initiatives.
If one of Verizon's radio units in Texas is having a lot of problems, then a software developer in Croatia might end up analyzing some log/crash dumps from it to see what's wrong with it, and then tell someone at Ericsson in Canada to tell Verizon that the unit should probably be replaced.
The parts about vendors having a great deal of insight into the networks is certainly true from my experience.
For example: I -- an outsourced software developer working for Ericsson here in Europe -- have insight into what software/hardware is deployed in Verizon and AT&T's networks in North America, as well as which of their nodes/radio units are having issues due to software/hardware problems.
Now Ericsson doesn't run and operate Verizon and AT&T's infrastructure, but Ericsson does have a great deal of insight into it via proactive log collection and similar initiatives.
If one of Verizon's radio units in Texas is having a lot of problems, then a software developer in Croatia might end up analyzing some log/crash dumps from it to see what's wrong with it, and then tell someone at Ericsson in Canada to tell Verizon that the unit should probably be replaced.