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by pypie 1878 days ago
This drives me nuts. It feels the same as the insurance company's phone menu asking if you're interested in purchasing a policy or submitting a claim, where the former choice get you an instant human being and the latter a 45 minute wait. In other words, it signals that you're more interested in signing up new customers than serving your current customers.
2 comments

I'm working on switching insurances this month. 18+ months of being unable to pay online.

If they don't want my money and competitors are cheaper why am I debugging their website to get passed all of their JS errors?

> insurance company's phone menu asking if you're interested in purchasing a policy or submitting a claim, where the former choice get you an instant human being and the latter a 45 minute wait

Insurance (in my experience at least) seems like this astonishing scam where they collect premiums for years and then as soon as you try to collect on a claim they refuse to pay and cancel your policy.