[kryptk]

Was spending $20k/mo with IBM at the peak in 2019, have since migrated to AWS and left IBM completely.

Thoughts:

- Support, including paid enterprise support, was hilariously bad. It would take 3 days of escalations to the account manager to get even get someone to look at a ticket, weeks to resolve anything.

- Billing is a broken mess. There is no common uuid between the billing and storage systems. It's literally not possible to link a billing line to a storage resource. Nobody at IBM I discussed this with felt it was a problem, but my stack dynamically provisions disks so this was actually a huge issue for me.

- Managed IoT services would change under us with no notice, new quotas kicking in that took us completely offline. Nobody bothered to reach out before flipping the quotas on.

I could continue but I think you get the picture.. dont take their $1k/mo poison pill, you dont want to go prod with these incapable morons.

[qorrect]

> Support, including paid enterprise support, was hilariously bad. It would take 3 days of escalations to the account manager to get even get someone to look at a ticket, weeks to resolve anything.

Having just finished a job that used an IBM tool ( IBM Sterling File Gateway ) , I want to throw in that I'll _never_ pay for an IBM product again, their support was awful , I think they actually helped the situation once out of the 30 times we called them.