[shubik22]

NY Magazine too. After renewing my subscription at 2x the original rate I paid, they made it incredibly difficult to cancel. When I called their customer support, they told me I had purchased my subscription through a third party so they couldn’t cancel it for me and I’d have to contact the third party.

Me: what’s their contact info? Agent: [e-mail] Me: This is a third party but they have an NY Mag email address? Agent: Yes. Me: ... How are they a third party then? Agent: One second, I’m transferring you to my supervisor.

Nothing turns me off a brand I like and want to support more than 1) autorenewals at 2x your intro price and 2) making cancellations both arbitrarily difficult and insulting.