[bradleyjg]

There’s no vote to determine whether or not a company’s culture is good. We have to look at outcomes and then work backwards. Customers play a key role in those outcomes, and therefore determining whether a culture is good or not, despite not knowing anything about it.

[j4yav]

Couldn’t you have a quite terrible culture that delivers results through illegal means or coercion that would pass this test?

[bradleyjg]

I personally don’t think such a system would be competitive over the long term. I look at the most totalitarian countries, that use widespread coercion to encourage productivity, and notice that they aren’t wildly successful from an economic output point of view.