[prepend]

Customers, shareholders, competitors. The goal of good culture, I think, is to create great products. If the employees are all ecstatic and the products suck for customers then I won’t buy them. Similarly if capital returns or poor then as a shareholder I won’t invest.

[asdfasgasdgasdg]

It seems to me like the goal of any particular culture -- by which I mean the effort of trying to create any particular culture -- will necessarily be in the eye of the beholder. Owners will be looking to maximize profit. Employees will be looking to enjoy their jobs. Customers will be looking for good service.

[bradleyjg]

If the customers don’t buy anything eventually the company goes under and there’s no pie for owners, managers, and workers to divide up. Well, at least unless a government endlessly bails it out, but then the government is de facto the customer.

[asdfasgasdgasdg]

Sure, but there are many different configurations that are sustainable and yet maximize different goals subject to the goal of sustainability.