[Xplune13]

The response from the government for this wave is pretty bad and they took way too much time to act for sure. But, what you are saying is polar opposite from the article that OP posted. The reason isn't one or the another, it is the combination of both. Yes, Indians deserved better but the people's recklessness is so out of bounds in large cities (speaking from my own experience) that many knew this type of wave can happen and it did happen. The worst part is people ignored all the self-precautions and acted like everything is back to normal. So in the end, it is the combination of both, people's recklessness and delayed (unplanned as well) response from the government.