[derekp7]

As a contrary to that, many stores have a phone app that lets you look up items in a given store location. I've been using that exclusively for the last few years instead of trying to find someone to help me. I'm sure that these apps can and do report on searches that turn up out of stock items or unknown items.

Of course I do miss the service level I used to be able to get; for example I could walk into a box store and find an employee in the plumbing aisle, describe my problem, and they would not only show me where the item I needed is located, but would also give me tips on installation or even talk me out of the purchase if my problem didn't actually need a replacement part (but and adjustment instead).