[flukus]

> If they take the advice of the consulting firm, and things go sour, then it was just "bad advice", they can pick another consultant and wipe their hands clean.

More commonly they just ignore the problems and pretend it's successful, since anyone involved in making the decisions to use the consultancy is at least 3 level of abstraction away from anyone that has to actually use the product. The staff will do half the work in excel or the old system as a workaround and by the time anyone up the chain of command discovers what a clusterfuck things truly are the people running the project have moved on and been promoted anyway.