As a cashier, I am certainly "able to" just hand you the goods and let you leave without paying, but in reality due to laws, regulations and good morals I am unable to do that.
As a cashier you are not empowered to make this decision. You are not "able to" violate store policy this way and keep your job. If a store owner or manager wishes to give someone a product for free or issue a full refund, yes they are "able to" do that.
The rep in TFA uses "we," referring to Google. Google is able to reinstate accounts, and The Google Ad Traffic Quality Team is able to reinstate accounts depending on their judgement of whether someone is violating policy. If they are not able to reinstate accounts, can you explain to me why they're adjudicating account ban appeals? Do they say "no" to everyone?
The key point here is that the agent(s) are responsible for interpreting the policy. They have decided that Droidscript violates their policy, and I personally have no opinion about that. But to imply that it's "out of [our] hands]" is dishonest.
Just say "upon review we've determined that your app violates our policies so we will not be reinstating your account."
I think you're overcomplicating things. Fine, substitute "business owner" for cashier, and the point stands. I am "able to" just hand you the goods, but my policies and morals prohibit me from doing so. They are abbreviating the longer statement, "we are unable to reinstate droidscript at this time without significantly redefining our policies"
It's reasonable to say you're unable to do something because it's against the law and doing it would make you a criminal. Equally its fair to say you 'can't' do something that would go against your morals.
That is not equivalent to what's happening here. There is no law preventing Google reinstating the account, and corporations don't have morals because they're not people. The only thing preventing them doing it is that the employees involved choose not to.
It would be correct correct for the Google employee to say "I am unable to..." because that is against their employer's policies. But they say "We are unable to...". "We" meaning Google, and Google is certainly not unable to reinstate the dev's account because they are unwilling to do so, which is what "against Google's policy" means.
No, you _will_ not do that, and made that decision so long ago it feels inviolable to you.
When someone points a gun at a cashier and says "this is a robbery and I'm gonna shoot you if you move a muscle," the cashier usually uses their ability to hold still out of concern for their safety.
The rep in TFA uses "we," referring to Google. Google is able to reinstate accounts, and The Google Ad Traffic Quality Team is able to reinstate accounts depending on their judgement of whether someone is violating policy. If they are not able to reinstate accounts, can you explain to me why they're adjudicating account ban appeals? Do they say "no" to everyone?
The key point here is that the agent(s) are responsible for interpreting the policy. They have decided that Droidscript violates their policy, and I personally have no opinion about that. But to imply that it's "out of [our] hands]" is dishonest.
Just say "upon review we've determined that your app violates our policies so we will not be reinstating your account."