[altitudinous]

This is very true.

END USERS in particular do not give a rats about clean code or the number of code reviews that have been done. They only care that it works. Technical debt, refactoring, reuse? Nobody cares except developers. The paying customer is all that matters.

[ewmiller]

The paying customer cares when your tech debt becomes so burdensome that you can no longer deliver features (or fix bugs) on the timeline they want.