[wombatpm]

ABB: Always be billing. Consulting is a game of renting people out by the hour. You want to be on customer billable projects. Being on the bench, means you are costing the company money - eventually you will be let go.

Change is Good: It is ok for customers to change their mind. Just make sure it gets documented as a change request and the Lead consultant gets the cost approved.

Never use the word No with a customer: You can propose alternative, argue, cajole, etc. But don't say no. No is a word that can be used by the lead consultant - not by the engineering team