[tootie]

This is very true. Good agencies know that they're reputation is more valuable than goosing their margins in the short term but not all agencies are good. I worked in the agency space for a good long time and actually found the most rewarding role was being involved in presales and having input on contract writing so I could help spell out what scope comes at what price. That and wrangling process to make sure the team is laser focussed on delivering to the contract. Two things I never thought I'd enjoy as a young developer.