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by virgilp 1885 days ago
> No one talks about their GCE VMs with years of uptime.

This is literally what you sell. It's like a restaurant owner complaining about the bad reviews, saying "nobody talks about all the people that we fed and never got food poisoning!". Yeah, I only need to hear about a few of those to be concerned about going there, I don't care it's less than 1% of your customers that get food poisoning.
2 comments
Ironlink 1885 days ago
On the contrary, I think it is quite normal to leave a positive review when you've had a good time at a restaurant. When I look for restaurants, I certainly read both positive and negative reviews.

You make this almost binary by using food poisoning as your metaphor (either you get it or you don't), but normally there is a much more nuanced range of experiences.

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tester34 1884 days ago
I don't think they sell 100% of uptime, I guess it is around 99.9....
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virgilp 1884 days ago
I never said they do, I said they sell "GCE VMs with years of uptime" i.e. "just pay for VM and let us worry about maintenance, you can simply assume it works for all intents and purposes".

But, the kind of stuff that people are worried about is not VM uptime. It's "honest customer being banned with no recourse and having entire livehood destroyed". You don't hear Google bragging that "we have an SLA of 99.9% service to honest customers - we only destroy 1 out of every 1000 businesses that choose us!". You can bet that their SLA there is 100%, even if it's not achievable, 100% is absolutely their target. Just like the target for Facebook is 100% security, and you won't hear Zuck bragging that "we are 99.9% secure, we only leak your private data once every 3 years!".

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