[pm90]

Hey, thanks for all that you’ve done. My experience with GCP has been an incredibly positive one. GCP documentation has always seemed fantastic. Our TAMs were very responsive.

GCP support has by far been the best support experience. I have to say that the initial days it seemed to suck. The UI was some 90s google group clone which wasn’t even accessible through the GCP console, it was its own separate site which I always found amusing. But over time, the UI and quality of support became more streamlined and predictable, and I consider it one of the best SaaS support experiences today.

One particular incident I’ll never forget is a support person arguing with me why network tags based firewalls are better overall for security than service accounts based firewalls. I expected to have a very cut and dry exchange but the support engineer actually did convince me that tags are superior to using service accounts. I did not ever expect to have had such a discussion over enterprise support tickets.

[Xunjin]

Ahh I actually love those conversations, when they express the knowledge in a way that actually helps build your own understanding about the product and use it better.

Dear HN reader, if you ever did that to really help a costumer, you are a truly MVP :P

[Something1234]

Can we get some details about this exchange? I've never heard of this type of firewall discussion.