[lamnk]

I think so too. He says:

   I have no idea whether I’ll ever see the server again

In this case the host probably doesn't know better than him. According to the NYTimes they are a swiss company, they only rent space and connectivity from the data center.

I see people jump up and down accusing their host being a bad host when their websites go down for 10 minutes. The thing is, shit like this happens all the time. Some years ago even Rackspace was taken offline because a truck hit their data center. Bizarre, right? Yes, but it did happen.

[idlewords]

The problem with DigitalOne was a complete lack of communication around this event. It was a long time (and a lot of badgering) before any of us learned anything about what had happened. I can sympathize with being busy during a crisis, but total silence for 24+ hours, with no working website, email, status page, or twitter account, is not acceptable.

[lamnk]

Yeah, that is what hosting companies often lack: communication with their customer during crisis. I totally agree that DigitalOne should inform their customers about the incident and they handled the case poorly. But, like I said, put all the blame on them is too harsh.