[salawat]

This is why you have to be extremely aggressive in vetting contracts. The way it works nowadays, is people hunt down templated contract clauses, spruce 'em up, and dance them out take it or leave it, with a favorite being "We reserve the right to change these terms without notice at any time."

If not the people in the world called these companies and platforms on their shenanigans and actually forced them to engage in a meeting of the minds, most company legal and sales departments would

A) be larger B) be waaay more responsive to customer needs, as you'd not be able to rely on one template to CYA from SLA's from whoever may be calling or reaching out.

Force a meeting of the minds, stop the abuse.