[_jal]

> But, does it really matter?

This is a great line of thought, I'd encourage everyone to take it. There's a huge amount of crap people get up to that is mostly about performative debt balancing - people feel that they're owed something just because <fill in the blank>, when it really didn't matter. Just another gross aspect of a culture overly reliant on litigation for conflict management.

But. the question is meaningless without qualifying, for whom?

Because I can absolutely imagine situations where an Auth0 outage could be extremely damaging, expensive, or both. Same for a lot of other services.

> Life doesn't have an SLA

Nope. Which is a part of the reason why people spend money on them for certain specific things. It is just another form of insurance against risk.