[zedpm]

Don't forget to request your credit per their SLA[0]. You have 10 days to request your credit, which by my calculations should be 10% of this months' charge. Not a fair trade for leaving us dead in the water for 4 hours, but SLAs in general are worthless.

[0]: https://auth0.com/docs/support/services-level-descriptions

[TrogdorTheMan]

I'm willing to bet we can get at least the 20% return, they're still "officially" down. I bet it'll be a few hours till they say we're good.

Everyone make sure you've got detailed tickets into their service queue. Get your creds!