[Hostile]

Just wanted to chime in here, since I happen to have a positive HTC customer service story.

I have a nexus one. I bought it when it still came with an OLED screen. The screen eventually started having color issues. I just dealt with a pinkish screen up until a few days before my warranty was up. I contacted them, and without a hassle they sent me a new nexus one, and had me ship back mine after it came (putting a 500 dollar hold on my credit card just in case I tried to keep both devices or something).

New device worked fine but the power button was a bit iffy. Contacted them again and told them my power button was really hard to press. This was AFTER my warranty period was up (but only a couple days after I received the new phone), but the customer service rep put me on hold for a bit, and my request was approved. I got sent another new phone, and I shipped off the "old" one once I received it (with the same credit card hold situation). New phone was perfect, and I still have it and working great.

I had to deal with having to do two phone wipes and all that, but I felt pretty good about the whole thing. Cost me nothing but the time to prepare the phones for shipping and getting the new phone back up to speed.

[lucasdailey]

In general, when you get a warranty replacement that replacement itself has a 30 or 60 warranty, that can generally extend beyond your original warranty. I don't know the particulars from your case, but thats a pretty standard practice that I believe HTC follows as well.

[Hostile]

Perhaps, but I think you'd agree that my experience in general was very different from what a lot of people are describing here.