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That is why you used to read about Apple's exceptional services. They are and only happens in the state. Such as free repair for certain thing or giving cheaper discount to repair etc. In EU and UK those services are expected.

Now Apple doesn't do it. They push you to buy a new product whenever possible along with AppleCare+. Apple Retail employees dont run on commission in US ( Not sure if that is still the case). I remember someone said Apple Retail Italy runs on commission basis. I also know Apple Retail employees also has KPI based on AppleCare+ they sold in the past few years.

Yes.... the whole Apple Retail experience is going against how Steve Job originally envisioning it. For Tim Cook, it is nothing more than a cost center on balance sheet.