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by petee 1885 days ago
Eh, look what happened to LL Bean, they had one of the last real good faith return policies, and it was abused to hard they had to reverse lifetime warranty on existing products to two(?) years. And create a list to track individuals making the returns

I hear they'll still honor it in some obvious cases...

1 comments

REI did the same thing. People would return ten year old jackets for a full refund because a feather was sticking out.

Even Costco has drastically scaled back the return policy on electronics for that reason. In large enough groups, people suck.