[hasitseth]

While we are discussing service, I have fond memories of IBM's service for Thinkpad. I moved from US to India. Before I left, I had sent a Thinkpad for repair. They told me a repair vendor (Selectron I think) needs a replacement motherboard from Japan (no idea why so!). They promised it will be sent to India to me. I doubted that. They not only shipped it to India but also paid customs duty as Indian customs won't accept it as repair but levied duty as a new laptop! Really miss the great IBM service.