You have to understand that Apple service in India is outsourced. The sub contractor has no interest in helping you. They only care how they can keep their numbers low.
They charged me $500 to replace the defective keyboard in the Mac Pro 2-3years back within 3 months of purchase and said I put glue on the key which came off.
I have a friend for whose new iphone 10 pro they refused to replace despite servicing the screen thrice and it clearly was manufacturing problem ( they agree) but will not replace the phone only the screen. He spent hours on the phone and no escalation he could do to get them to do it.
Every time i see in Europe or US, the service levels are starkly different, I have got replacement devices in minutes ,it is so bad in India that I and many people I know get their idevices serviced when we vist stateside.
They charged me $500 to replace the defective keyboard in the Mac Pro 2-3years back within 3 months of purchase and said I put glue on the key which came off.
I have a friend for whose new iphone 10 pro they refused to replace despite servicing the screen thrice and it clearly was manufacturing problem ( they agree) but will not replace the phone only the screen. He spent hours on the phone and no escalation he could do to get them to do it.
Every time i see in Europe or US, the service levels are starkly different, I have got replacement devices in minutes ,it is so bad in India that I and many people I know get their idevices serviced when we vist stateside.