[varispeed]

I think this should be regulated - companies often take massive amount of customers and while they are most of the time able to deliver the product, they have no capacity to service support queries. I think there should be an SLA guaranteed by law and for a company it should be illegal to take more customers if they are unable to provide SLA on support. This way we wouldn't have a situation where you contact a company and in reality you talk to bots or nobody at all. This would also deal with the problem of companies growing too big to fail and not having reasonable competition.

[second--shift]

Or you could just, you know, buy from Saas'es that provide SLA's enforceable in your jurisdiction. Vote with your <insert local currency here>