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by rcpt 1894 days ago
Can doctors use calendly or this? I don't think there are HIPPA concerns with appointment schedules and it sure would be nicer that the existing process where you call 5 places to find they're not accepting patients.
2 comments

Unfortunately, no, those solutions are not built for medical purposes. Even a small practice usually has different types of appointments with different durations and requiring different resources (e.g. some basics can be done by a nurse and many appointments won’t block your X-rays room). Decent appointment management system (AMS) should be not only compliant with data protection regulations, but also have a good feature set. There are companies like Doctolib in Europe, which build AMS specifically for the healthcare. The company where I work as a CTO decided in the end to build our own AMS to be able to optimize the show rate and to connect AMS to our marketing and ERP - we were not satisfied by anything we have seen on the market. We are still active users on Calendly nevertheless - it is a good tool for scheduling job interviews and calls with external partners. Would be interesting to see UVP of Calendso in this field.
> I don't think there are HIPPA concerns with appointment schedules

I'm not so sure. The frequency/duration of appointments would be juicy information for insurance companies, future employers, etc.