[capableweb]

Not really true. If you manage to get a "Google locked me out for no reason" post to hover on the frontpage of HN for a couple of hours, you most likely will get help from some Google insider. There are been plenty of such posts on HN where the issue has been resolved by what I assume to be HN-googlers.

[ZephyrBlu]

It is true. I've seen multiple posts where Googlers or ex-Googlers with contacts can't get access to a locked Google account.