[vodkapump]

I had a similar issue as you, what ended up working for me was to contact the support for payment issues, and saying I had issues with paying for something.

Got in contact with a real human (i think..) in chat in under a minute, which helped me get it resolved via filling out like 4 different forms.

No idea if this would work for you though, but worth a try?

[sshagent]

I've had to use this kinda method for other things. No way to get a hold of a real person for support, try their new customer contact details. you can get they answer those real quick!