[rapnie]

> Since then, we are trying to get in contact with them through every channel we could find: email, Twitter, LinkedIn, [..] They don't have a support number we can call.

Tons of platforms seem to operate like this, and this kinda thing happens all the time. HN is turning into a desperate last resort as a PleaForHelp-as-a-Service (hoping that bad PR or a company insider is the trigger).

But by now business decision-makers should really wake up and acknowledge the risk of choosing such platforms. Of course they should demand better service, but this is also something to research upfront ("is there a support desk and at least a phone number.") and then decide if they want to pay the extra money, or go somewhere else that addresses their needs.