[jFriedensreich]

a lot of us have this as nightmare scenario.

- long term we really should move to an industry wide due process system with legislation for compensation and other parameters. once there is some more structure there can also be insurances or similar ways to prevent something like this to ruin a company.

- there maybe is a market for more intermediaries that bundle twilio and messagebird or similar providers and have an official strong communication channel to the providers to resolve issues and provide failover

[yowlingcat]

100%. Disappointment from seeing a once upstart (which I was rooting on from the sidelines) become a faceless big co aside, I think insurance is the right way to handle this problem and prevent it from being unfairly externalized.