[anonporridge]

It makes sense.

If the problem really gets kicked up in the media and left unaddressed, then eventually politicians will be forced to add some real regulation to force companies to do right by their customers.

That'd be expensive. So instead, ignore customers who can't kick up social attention and quickly resolve those that can before it gets legs. No one cares about the unknown, disconnected hordes of betrayed customers who lost their access for unknown reasons.

And I'm sure no company is covertly doing this to their tiny, would be competitors, killing the baby in the crib so to speak.

In fact, if you're an employee that actually cares about your customers, you'd do well to not internally raise these issues. Let the PR hit the executives harder and make them squirm.