[luckylion]

That's 99% of why I'm generally trying to avoid SaaS. I always run into some bug or nuisance or there's some account trouble and unless you're spending insane amounts of money, I've found support to be severely lacking, often answering support tickets with canned responses without reading the issue, or not answering at all.

I'd rather spend 100 hours upfront to have something that I know and can maintain than using a service, running into trouble and spend 50 hours chasing the support around to see whether they'd fix it, or worse, rely on their system, have it fail or be banned, and then having to spend 100 hours building a replacement, often while things are exploding left and right.

Relying on SaaS feels incredibly fragile to me.