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by daniellarusso
1898 days ago
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Our company phone system has several VOIP providers (including Twilio) as well as multiple inbound analog lines. Two weeks ago, all of the analog lines stopped working, which are local numbers, but our main 800 number forwards to those numbers. Calling the local provider was futile. The provider’s office was also experiencing the issue and could not receive calls. Although we do have the 800 number on business cards, we quickly updated our website and Intercom docs to use a recently provisioned 800 number from one of the VOIP providers. It took 2 days for the other lines to begin working again. This is the first POTS outage we have experienced in several years. |
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