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by atat7024 1899 days ago
Terrifying to rely on another team's support staff for your business to exist.
2 comments

In this time and age I think it's inevitable. Think AWS instead of Twilio for example.
AWS provides a service that you can use as a commodity, and with appropriate backups, can easily recover from. DNS is the magic here.

Unfortunately (with the exception of SIP dialling, which is extremely niche) there is no DNS for telephony. If your provider cuts you off, you can’t transparently move away, and number porting is slow.

> there is no DNS for telephony.

In fact there is: https://www.networkworld.com/article/2332977/lan-wan-what-is...

Only most telephony providers sabotage it.

afaik the numbers are associated to a provider, they get blocks of XXXX numbers. it would not help somebody to have enum on the provider level. because they are stuck there. Numbers are more like IP addresses and less like domains.
Do you really think the typical aws customer can easily recover from being banned?
From what I've heard surrounding the Parler incident, AWS worked _with_ Parler staff to get their data off the platform. Sure, it's not a hot-swap to Azure or metal or whatever, but it was nice to see that they didn't hold Parler's data hostage or just plain delete it.

I'd assume the same courtesy would be extended to any customer, provided their ToS breaches aren't significantly worse (read: illegal) and it's not a billing-related suspension.

>I'd assume the same courtesy would be extended to any customer

Unpopular opinion.

You see, I dont want assumption. I want guarantees. I also dont want a platform owner to remove you without some days if not weeks notice. I mean your landlord and court give you time for eviction. At least I hope that is true, I am not sure if time to vacate is universal across the world. They also give little to no time to solve any dispute.

I also dont like it when media spin that AWS is at least helping them move their Data off the platform as if it is something good. I dont know why it is perceived that way in the US, but that was absolutely the least they need to do and expected in EU or UK.

It is increasingly a worry sign. I have been yearning for an iOS Time Capsule for more than a decade. And the recent event makes it even more important. I want to own my things.

Ok, then own your things. Your iOS time capsule is your computer with either macOS or iTunes installed on it; you've been able to backup and sync (even wirelessly, if I'm remembering correctly) more content than an iCloud backup would let you backup anyways.

Spin up your own servers, etc. I don't really get why so many people here think AWS is the only way to run a website nowadays; you can put metal in a closet anywhere that has a good enough internet connection. If you're planning on doing shit that'll get your cloud accounts suspended, why on earth are you using a cloud provider?

The only way to _guarantee_ that you'll have access to your data no matter what is to own it, so own it!

Back to your eviction policy- it's common in my area for leases to have a clause stating that landlords may recoup delinquent rent by entering your apartment and taking your property. Legal? Don't know, but my lease as well as the leases of most of my friends have this clause in them. I also know that university housing will kick you out with < 1 week notice at my uni if you're in violation of your housing contract.

Maybe we just have very different points of view/experiences, but in my eyes you can't "own" anything in a cloud provider. This is fine for most circumstances (i.e. my personal site is on Netlify but if I get kicked off I still have all the source), but if you need to own something just put it on your own server.

An AWS customer who wants to prepare for such a scenario can do so. Regardless of whether most of their customers do, the point is that it’s possible—and quite reasonable.

That isn’t the case for PSTN. It’s outright impossible.

AWS will (at a reasonable spend) sign a legally binding contract preventing them from pulling service from you unexpectedly.
You sure about that? They pulled the rug under parler.

But let's say there is a contract or TOS that says they won't, and they do - what are you going to do about it? Go to court for 2 years?

Do you have a link or keywords to search for?
It’s a supply chain.