[necovek]

The obvious and simple answer is: always, yes!

You should not take their input at face value though (try to figure out what problem they are attempting to solve since they'll usually propose tooling that solves their problem), and focus on things affecting your customers most heavily (however you define that: highest paying customers, largest numbers, most influential to get word-of-mouth recs...).

But sometimes you should take their input at face value too ;)

[kasrakhosravi2]

You hit the nail in the head. Customer feedback is like a book that can be useful for your context, irrelevant or exactly describes your pain points and show you the path to success. Since the effectiveness of customer feedback is on a spectrum, I think our best bet is to listen to most of it and just become better at pattern matching and formulating hypothesises. Thank you