I've had a less than stellar experience with their support too. I'm the author of a reasonably popular WireGuard plugin (https://github.com/runfalk/synology-wireguard) and in the next DSM version they are basically breaking all kernel module plugins without a migration path. A kind user has found a workaround and made a PR, but Synology have no interest in helping out with this (https://github.com/runfalk/synology-wireguard/issues/66#issu...).
Do I understand this right, DSM v7 intends to take away root access in some way? Ugh.
Another negative to add to the list. For me Synology has mostly been a disappointment, I'm sorry to say. Seems their software has been generally in decline for a while. DSMv7 was delayed over a year ago [1], and now they don't expect to ship until summer 2021. v7 doesn't seem to bring anything interesting to the table IMO, and now they want to take away root? Meanwhile the only thing I saw from v6 updates was a request for spying/telemetry [2]. Wanted to like Syno but it's too locked down, too expensive, too annoying.
My position [3] hasn't changed from last year - I don't see myself buying a Syno product again, nor recommending them to most of my technical friends.
Reading that it's pretty obvious they're preventing modules to try to kill of XPEnology. Sometimes Synology baffles me, the users that are part of the XPEnology project were never going to be paying customers anyway, and they seem to go to extraordinary efforts to try to stop them.
The "this is for security reasons" is just silly, none of the exploits they've been hit by to date that I'm aware of utilize or require inserting a kernel module into the system. And if they have the infrastructure to sign modules to allow insertion, they could extend you whatever signing they utilize.
It's not like a nation state actor couldn't hack Syno corporate and get access to signing keys if they were after a targeted attack...
Glad you like it! Don't worry too much as we currently have a workaround. Their SDK still allows us to build kernel modules but the installation experience now requires manually switching the package post installation to allow root access .
This of course assumes that Synology doesn't remove this option before DSM 7 is released.
Another negative to add to the list. For me Synology has mostly been a disappointment, I'm sorry to say. Seems their software has been generally in decline for a while. DSMv7 was delayed over a year ago [1], and now they don't expect to ship until summer 2021. v7 doesn't seem to bring anything interesting to the table IMO, and now they want to take away root? Meanwhile the only thing I saw from v6 updates was a request for spying/telemetry [2]. Wanted to like Syno but it's too locked down, too expensive, too annoying.
My position [3] hasn't changed from last year - I don't see myself buying a Syno product again, nor recommending them to most of my technical friends.
[1] https://www.snbforums.com/threads/dsm-7-preview-delayed-unti...
[2] https://imgur.com/a/Yzgw7hq
[3] https://news.ycombinator.com/item?id=23738360