[thirdsun]

When I read "Annual plan, paid monthly" I expect to be on the hook for the whole year. I wouldn't even assume that there is an option to cancel early.

Apparently the early cancellation fee is 50% of your remaining subscription fees. In other words it's an improvement to the actual terms I signed up for when I agreed to be committed for 1 year. I dont see why Adobe needs to explicitely "warn" customers about an option that is actually beneficial to them (the users, not Adobe).

[sherry-sherry]

Perhaps this is a country/regional thing, but I definitely do not expect to be on the hook for the whole year. In Australia it's quite common to have phone/power/gas/insurance plans that are 1/2 year contracts, but to cancel it you pay a small fee.

If fact, when I think about things I currently pay for, none of them work like Adobe's contract.

- I have a 1 year contract with my energy provider, the cancel fee is ~$45 and I must give them 20 days notice

- My phone has a 24 month plan, to cancel I pay any remaining phone/accessory payments and nothing for the plan, that's it

- My car insurance is paid annually in advance. If I cancel 6 months in they charge a $40 fee and refund me the pro-rata amount for the remaining six months

My point is Adobe could be upfront and clearer with the overall pricing, terms, renewals, and cancel fees — I don't think they are at all.

Edit: fixed some formatting issues

[thirdsun]

It might indeed be a regional thing and I'm not saying that early cancelation is unheard of, but to me it wouldn't be an expectation. Anyway, just a few thoughts:

> In Australia it's quite common to have phone/power/gas/insurance plans that are 1/2 year contracts, but to cancel it you pay a small fee.

> - I have a 1 year contract with my energy provider, the cancel fee is ~$45 and I must give them 20 days notice.

Depending on how small the fee is it sounds as if this renders the concept of a half (or full) year contract worthless.

> My phone has a 24 month plan, to cancel I pay any remaining phone payments, that's it

Doesn't paying the remaining payments mean that you actually pay the full price as agreed to when you signed up? If so, how is Adobe's cancelation fee not an improvement? It is smaller than the remaining payments after all.

> My point is Adobe could be upfront and clearer with the overall pricing, terms, renewals, and cancel fees — I don't think they are at all.

I still disagree. If I sign up for an annual subscription I have no expactation of getting out of it early. That's what the monthly subscription is for. If they offer a way to cancel early despite my annual commitment that's a bonus which can be advertised, but doesn't have to be (again, why should they? That's what the monthly subscription is for).